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MyLiveChat Review

MyLiveChat Review December 2024

Chris Pleines, Author at Datingscout.co.uk
From: Chris Pleines
 • Reading Time: 3 minute(s)
MyLiveChat offers live chat for websites, boosting conversion rates with custom support. Subscribe today for live support.
5,000 Members
 40 % ♀ 
 60 % ♂ 
Good For:
5 / 5
4 / 5
3 / 5
Success Rate:
30 / 10
38 / 10
33 / 10
Compare MyLiveChat
Age Distribution:
18-24
25-34
35-49
50+

MyLiveChat in 10 seconds

  • Not a dating site, but a chat service provider for websites and support chat site for customers
  • Website owners may subscribe to add a live chat support to their pages
  • You can’t meet other members. See how MyLiveChat works
  • Reliable security features
  • Has a free plan for first-time customers
  • You can use MyLiveChat for free
  • Pricing starts at US$15.00 / Month - More Information
Chris Pleines, Author at Datingscout.co.uk
Chris Pleines
Founder of Datingscout and Author of the book "Online Dating for Dummies"
If you are looking for an affordable live chat tool for your website, then MyLiveChat is one of the good options out there. You can try it for free, and later upgrade if you want to get the other features that it offers. Website owners will find this service a good addition to their pages.

Who is MyLiveChat for and not for?

  • Entrepreneurs who are looking for customer support for their businesses
  • Website owners who want to add live chat support plugins to their websites
  • Those who are looking to increase click to conversions for their online businesses
  • People looking to meet strangers online for serious or casual relationships, friendship, and deep commitments
  • Those who want to find and fall in love
  • Singles looking for online dates
  • Those who want to browse online profiles
Back to Overview

MyLiveChat Pros & Cons

  • Support team staff replies to live chat users
  • Security features during signup is implemented
  • You can embed the plugin to your website
  • Server location is required
  • Not a dating site, but a chat service provider
  • You won’t meet any other members

How does MyLiveChat work?

how it works
  • Develop a set of pre-written answers to common questions to improve response times and maintain consistency
  • Use real-time data to identify high-potential visitors and proactively engage them to increase conversion rates
  • Access chat functionalities via iOS and Android apps

With MyLiveChat, you can create a library of pre-written responses for frequently asked questions to speed up replies and ensure consistent communication. Use real-time visitor data to spot potential high-value customers and reach out proactively to boost conversions. Stay connected and respond on the go by using the chat apps available for iOS and Android.

How much does MyLiveChat cost?

Can you try MyLiveChat for free?

  • You can use or try the service for free.
  • All members can send messages for free
  • You can read the first messages in your inbox for free

Is MyLiveChat expensive or cheap?

In comparison to other providers MyLiveChat is average.

Duration / Credits / CoinsCostsTotal
Starter Plan
?
1 SeatUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats3 Year Chat History
1 Month15.00 USD / Month15.00 USD
Basic Plan
?
2 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats5 Year Chat History
1 Month29.00 USD / Month29.00 USD
Corporate Plan
?
5 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats5 Year Chat History
1 Month59.00 USD / Month59.00 USD
Enterprise Plan
?
10 SeatsUnlimited AgentsUnlimited DeptsUnlimited WebsitesUnlimited Chats10 Year Chat History
1 Month99.00 USD / Month99.00 USD
mylivechat cost us
Free Features
  • Create an account
  • Use the live chat plugin
  • Customise the tool according to your preferences
  • Spell checker and canned responses
Premium Features
  • Add more people to use the account at the same time

There is a free plan that has complete features but will only give you 1 seat. All plans include unlimited chats, canned responses, proactive chats, customizable widgets, chat history and very fast message delivery. My LiveChat is an on-demand, pay as you go, no contract, cancel anytime live chat solution.

A "seat" is what the site calls anyone who logs into MyLiveChat agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.

How can I delete my MyLiveChat account and cancel my subscription?

Please find more information here

Back to Overview

Who is signed up on MyLiveChat?

Members
5,000 from United Kingdom
Members activity
1,000 active weekly
Gender Proportion
40 %
60 %
  • Members are website owners
  • Support team staff replies to live chat users
  • Users come from across continents
  • Most of the members are from the United States
  • Male members use the service more

Users of the live chat feature hail from all over the world but the mojority comes from the United States. Other countries with MyLiveChat users include India, China, Italy, United Kingdom, Indonesia, Colombia, Canada, and Peru.

In terms of gender, most people who use the service are males on who are on the 25 to 34 age range. This means that most people who seek the site's services are mostly hip, and young people who run their own websites.

The male population is also significantly higher than the females at 60 percent.

Females
Males

MyLiveChat Age Range and Age Distribution

  • 18-24
  • 25-34
  • 35-44
  • 45-54
  • 55+

New members at MyLiveChat in December 2024 in comparison

Here you can see how membership figures at MyLiveChat are developing compared to others

Test Match for free
Back to Overview

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MyLiveChat in Detail

  • Reading time 16 minutes
  • Lots of insider information for more success

How to Sign Up for MyLiveChat

mylivechat signup
  • You must be at least 18 years old to sign up
  • You can sign up using your username and password
  • You must sign up to browse MyLiveChat

To sign up, visit the MyLiveChat website or download the MyLiveChat app. The app is available on iOS and Android. To complete the registration, provide all required information.

Required Information on Signup
  • Name
  • Location

MyLiveChat does not offer an account verification process.

Although MyLiveChat will ask for an email address upon signup, they don't send any confirmation link or code to validate your account.

Making Contact on MyLiveChat

mylivechat contacting
  • Embed the plugin to your website
  • Talk to your customers through the dashboard
  • You can customise how your plugin will work
  • Organise your account on the MyLiveChat website
  • You can change the appearance of the chat box from the dashboard
  • All members can send messages for free

MyLiveChat will provide you with a dashboard on the website so you can organize, customize, and fix the settings of your website's live chat plugin.

You can talk to your website visitors using the dashboard, but you will have to embed the code on your page's backend before it becomes visible. The dashboard works on the browser, but MyLiveChat recommends that you install their software to easily manage your live chat tool.

The communication on using MyLiveChat will be between you as the site admin and the customers/visitors of your website. Overall, it does its work in making your site more accessible to your target audience and you can hear from them better using the tool.

MyLiveChat Profile Quality

mylivechat dashboard
  • Anyone can use the chat tool on your website
  • Your will not get a profile page
  • Your site visitors will not get a profile page
  • You can customise how your live chat tool will look like on your website
  • You can set your live chat tool to online or offline
  • The profiles are poorly detailed
  • Profile pictures are not visible to anyone for free

MyLiveChat will not give its members or your website visitors a way to create their own profile page. Instead, you will have a dashboard where you can control your live chat tool's settings and preferences.

To personalise the tool more, you can change its colours, logo, and overall appearance. There are a bunch of templates available that you can use to make the set up easier.

The tool is a great addition to your website if you wish to engage to your readers and visitors for an affordable price—you can even get it for free if you can forego the perks and use only the basic service.

MyLiveChat App

mylivechat app
  • The app is free to download
  • The app is available for Apple and Android devices
  • Use the app anywhere
  • People who can login at the same time depends on your suscription
  • Features on the desktop and app are similar

The app will give you similar features that the desktop has, but it will only allow a specific number of people that can login at the same time based on the subscription plan you have.

Nevertheless, getting the app is a great addition to the tool because it will let you control the live chat features wherever you are. It is also downloadable for free so having it is a win-win.

Special Features

MyLiveChat has the following special features for you to enjoy:

Chat Window Appearance

You can change how your chat window will look like on the website just by ticking a few boxes and playing with the options.

Custom Message

You can customise the message that will appear on the pre-chat and offline message windows. You can set up the language it uses, but the default will always follow the language in your server location.

Exit Survey

Add more engagements to your site by setting up exit survey questions. The questionnaire will be entirely up to you, but default messages are provided.

How can I delete my MyLiveChat account and cancel my subscription?

Uninstalling the app will not cancel your subscription.

How can you cancel your Subscription?

  • You can cancel via profile settings
  • You can cancel by sending an email to support@mylivechat.com
  • You can cancel with customer support

Will your subscription automatically renew?

  • Yes, your MyLiveChat subscription will automatically renew. The notice period for opting out of automatic renewal is 7 Days.

Is there a money back guarantee and do you get refunded the full amount?

  • Yes, usually you will receive the full amount back.

How much time do you have to undo MyLiveChat purchases?

  • You have 30 Days to refund your MyLiveChat purchase if you don't like it.

MyLiveChat FAQ

Facts

What is MyLiveChat?

It is a live chat tool provider for websites so that the owners can talk to their page visitors.

Does MyLiveChat have an app?

Yes, it does. You can download it for free on your Android or Apple device.

What is the average age of users on MyLiveChat?

The average age of MyLiveChat users is between 33-40 years. You can find more information here

Usability

How does My LiveChat service work?

When you subscribe to the service you will be able to chat real-time with your website visitors.

What's a MyLiveChat seat?

A seat is what the site calls anyone who logs into the agent console. For the basic plan (2 seats), it means you can have multiple agents but only 2 agents are allowed to be online at the same time.

Can I browse MyLiveChat without an account?

No, you cannot browse profiles on MyLiveChat without signing up.

What is needed to open a MyLiveChat account?

To open a MyLiveChat account, download the MyLiveChat App on your iOS or Android device or visit the MyLiveChat website. To complete the registration, provide all required information:
  • Name
  • Location

Costs

Is MyLiveChat free?

The site offers a free plan that will have all the available features but will only have one seat. Upgrade if you want more seats on your account.

Do I need to enter my credit card details for the MyLiveChat free trial?

No. You don't need to provide any credit card details for the free trial.

Can I cancel my subscription anytime?

Yes, you may cancel or upgrade your MyLiveChat subscription anytime.

Do I have to pay for each agent account in MyLiveChat?

No, you can create additional agent accounts free of charge. You only pay for additional agent seats.

How does the free MyLiveChat account work?

No credit card is required and you can upgrade to other plans whenever you are ready. A free live chat account has these limitations: 1 Seat and No White Label.

What forms of order does MyLiveChat accept?

You can use Paypal to accept online order in a secure and reliable way. All major Credit Cards are accepted. You do not require a PayPal account to purchase using your credit card.

Can you try MyLiveChat for free?

How much does MyLiveChat cost?

MyLiveChat typically costs between 15 USD and 99 USD. Compared to other dating services, MyLiveChat's membership costs is average. You can find more information here

How much does it cost to sign up on MyLiveChat?

You can sign up for MyLiveChat for free, but to use its premium features you must upgrade. You can find more information here

Security

Is MyLiveChat safe?

The site employs security features to filter out bots and other unwanted users from penetrating their system.

Is MyLiveChat legal?

The site is legal as it provides services that abide by the laws of the countries where it operates.

Do I have to sign a long-term contract with MyLiveChat?

Nope. You'll be charged monthly and you can cancel or change plans anytime. If you cancel, you'll only be charged for the current month. You won't be charged again after that.

Who can see our chats and files? Do MyLiveChat read them?

Privacy and security is a top priority. The site has taken measures to make sure no one outside of your team can access your chats and files.

Is my data secured?

Yes, MyLiveChat provide security in the same way banks do. You should work with your application through secure and encrypted SSL connection.

Can I change number of seats at MyLiveChat anytime?

Yes, at any time! If you change the number of seats in the middle of the month, we will charge you just for real usage.

Does MyLiveChat sell your data?

No, MyLiveChat does not sell your data.

Was MyLiveChat hacked in the past?

No, MyLiveChat was never hacked.

How accurately does MyLiveChat track your location?

MyLiveChat tracks your exact location.

Do your MyLiveChat profile pictures or profile information appear in Google Search Results?

No, your MyLiveChat photos and personal information will not appear in Google Search Results.

Who can view your pictures on MyLiveChat?

MyLiveChat does not use profile pictures.

Is your phone number required for signing up at MyLiveChat?

No, you don't need a phone number to sign up on MyLiveChat.

Can you erase your personal data on MyLiveChat?

Yes, MyLiveChat provides an option for users to erase their data.

How can I delete my MyLiveChat account and cancel my subscription?

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Why Can You Trust Us?

  • We have been testing and publishing online dating reviews for over 15 years
  • We have carefully reviewed over 2,995 dating services
  • Our dating site reviews and results are objective and independent in contrast to many other comparison sites
  • We update our reviews every month based on new site/app offerings and feedback from our readers
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  • Our Dating Experts are constantly cited by press and TV outlets, find out more here

Final Results table

Signing Up: 3.5 / 5
Making Contact: 4.0 / 5
Profile Quality: 3.5 / 5

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Contact details

Company:My LiveChat
Address:198 Kennedy Street West Aurora, ON L4G 2L7 Canada
E-Mail:support@mylivechat.com
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